Concierge/Front Desk
Company: Grace Management
Location: Minnetonka
Posted on: May 14, 2022
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Job Description:
Competitive PayHavenwood of Minnetonka seeks compassionate and
caring individuals who are dedicated to supporting exceptional
senior living experiences. Working at Havenwood of Minnetonka means
you are part of the family. Each day is an opportunity to make a
positive difference in the lives of those around you.Full-time
benefits include:PTO (Paid Time Off)Daily payHoliday
PayHealth/Dental Insurance401KLife InsuranceShort and long-term
disabilityReferral BonusesTuition ReimbursementEmployee Assistance
ProgramSummary of Duties of the ConciergeThe Concierge provides
clerical support; organize and maintain resident, personnel,
marketing, maintenance, and resource files. The Concierge answers
telephones, greets guests, and responds to residents' requests and
assist in coordination of services to residents. The Concierge
assists in providing services to residents, families, and
guests.Essential Functions of the ConciergeAnswer incoming
telephone calls promptly, taking complete and accurate messages,
routing calls including locating residents when necessary.Receive
visitors, having them sign registers, and routing them as
appropriate.Provide information and assistance to residents coming
and going, activities, and signing out when they leave the
community.Assist the Wellness Director as needed with resident's
doctors' appointments, including scheduling appointments, recording
all appointments, notifying the driver of the scheduled
appointment(s), and seeing that the resident gets there on
time.Maintain resident mailboxes, including an up-to-date listing,
assignment for new residents, names on boxes and returning mail to
post office for move-outs; Receive and distribute mail as
needed.Maintain the professional and organized appearance of the
lobby and reception area, including making certain any adjacent
equipment, workroom, and supply closets are neat and locked.Provide
administrative support including typing, filing, preparation of
reports, copying, scheduling appointment, and calling vendors, as
requested by supervisor.Schedule work orders received from the
residents and coordinate with Maintenance/Housekeeping.Assist with
recruitment activities by placing ads, screening applicants, check
references, scheduling physicals, and scheduling interview
appointments, as requested by supervisor.Maintain inventories of
supplies; Assist in ordering supplies approved by the
supervisor.Resolve immediately or report to supervisor any unsafe
conditions including building hazards, unsafe work practices, or
threats to resident safety.Performs other related duties as
assigned by supervisor.Non-Essential Functions of the
ConciergeSupports and participates in the resident centered
activity programs.Participates in projects or committees as
assigned.Attends all associate meetings including in-service
education and associate functions, as requested by
supervisor.Assists in a variety of tasks involving residents as
assigned.Knowledge, Skills, Abilities, and ExperienceHigh School
Diploma or GED at a minimum.Experience in general office
procedures, computers; Windows, Word, Excel, Office, Outlook,
Internet-based programs, Emailing, Scanning, and general office
equipment.Physical requirements include the ability to communicate
by speaking, seeing, and hearing sufficient to serve the
residents.Professional and neat appearance and presentation,
adherence to the dress code, and good personal hygiene are
expected.One year of office or hospitality experience
preferred.Good grammatical and writing skills, proficient with
email process and etiquette.Ability to read, write, and speak
English.Must have excellent customer service and interpersonal
skills to work with various levels of people, associates, and
residents.Be free of communicable disease.Completion of drug
testing and criminal record background check upon hire and upon
request of supervisor.Physical requirements include bending,
standing, lifting, stooping, sitting, walking, stretching, and
ability to lift/carry up to 40 pounds.Adhere to and carry out all
policies and procedures.Maintain confidentiality of verbal and
written information pertaining to residents, facility operations,
and personnel.
Keywords: Grace Management, Minnetonka , Concierge/Front Desk, Other , Minnetonka, Minnesota
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