Network Operations Center Tech 1- Hybrid

Company: TailWind Voice & Data
Location: Minnetonka
Posted on: June 24, 2022

Job Description:

Join our fast growing Telecommunications organization. Full benefits package including Medical, Dental, HealthiestYou!, 401K match, PTO, birthday PTO, Life insurance, Supplemental benefits & Hybrid schedule and more!
Position SummaryThe primary responsibility of this position is to resolve network connectivity tickets and assist onsite resources with technical troubleshooting and escalations. This is an entry level position that requires some technical skills.
Essential Functions

• Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems.
• Monitor various ques for new submissions.
• Proactively open tickets based on node performance.
• Receive, triage, and assist escalations from onsite resources.
• Engage third party resources to ensure speedy and accurate, troubleshooting and resolution.
• Follow documented procedures to record issue resolution.
• Ensure timely follow up and resolution on trouble tickets.
• Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc.
• Route calls to the appropriate technical team members.
• Provide support to change management events.
• Other duties as assigned.

Keywords: TailWind Voice & Data, Minnetonka , Network Operations Center Tech 1- Hybrid, Other , Minnetonka, Minnesota