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Call Center support Representative

Company: FastTek Global
Location: Minnetonka
Posted on: September 16, 2022

Job Description:

OnSite opportunity - 3-4 months Background and Drug screen test will be required. Software Support Analysts at Sovos are the primary technical point of contact for our clients. If something goes wrong for our software users, they call (or email) client support! SSA reps will have the opportunity to work with a global team, with help from around the world, to work to Solve Tax for Good and help our clients achieve that mission. More specifically they will: --- Reply to our clients' needs by phone and e-mail while tracking and managing Salesforce cases from initiation through resolution --- Assist clients with data file imports as well as the creation of custom reports of their information --- Provide training and guidance to clients as well as internal staff for our products and services --- Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry background is not required) --- Interact and help with clients, internal and external, regarding their issues including status updates, training, and issue resolution --- Be available via softphone and working an eight (8) hour shift with a one (1) hour lunch break o Our phone lines are open from 7am - 7pm central, Monday - Friday o Additional weekend shift opportunities may be available o Shifts start at 8, 9, or 10am central Our ideal candidate would have the following skills: --- Ability to manage multiple tasks concurrently and actively manage tasks to completion. High comfort level using Windows PCs, including Microsoft Outlook, Excel, Word, and web browsers --- Learns new software easily --- Great team player who is passionate about technology and helping others --- Fluency in the English language --- Excellent written and verbal communication skills - this role does involve talking to users --- Prior call center or customer service skills is a plus Job Requirements:At FastTek Global, -Our Purpose -is -Our People -and -Our Planet. We come to work each day and are reminded we are -helping people find their success stories. -Also, -Doing the right thing is our mantra. - We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned -hard work for -24 years! FastTek Global is financially strong, privately held company that is -100% consultant -and -client focused.

Keywords: FastTek Global, Minnetonka , Call Center support Representative, Other , Minnetonka, Minnesota

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