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Hybrid Sales Support Representative

Company: Aston Carter
Location: Minnetonka
Posted on: September 17, 2022

Job Description:

Currently hiring HYBRID Sales Support Reps for our Minnetonka Office for long term opportunity. Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation for healthcare insurance provider company.Primary Responsibilities:

  • Handling in-bound phone calls professionally, while providing excellent customer service
  • Research and resolve sales agents questions relating to:
    • How to use self-service tool
    • Member concerns
    • Medicaid and Medicare verification
    • Application status and eligibility
    • On-boarding and certification process
    • Commission injuries
    • Document call resolution of each contact in various systems in a clear and concise manner
    • Demonstrate the ability to provide a quality experience for all of our customers
    • Meet minimal performance goals on a weekly, monthly, quarterly, and annual basisSkills:
      • customer service oriented
      • previous sales experience
      • Customer service, Call center, Customer supportAdditional Skills & Qualifications:
        • At least 1 year of customer service experience
        • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
        • High School diploma or equivalent (GED)
        • Healthcare and/or insurance industry experienc
        • Medicare knowledge
        • Experience supporting a sales team or working with sales representatives
        • VAX requirement or Religious/Medical Exemption Experience Level:Expert Level

          About Aston Carter:
          Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
          At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
          Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
          The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
          If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Minnetonka , Hybrid Sales Support Representative, Other , Minnetonka, Minnesota

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