TPA Strategic Account Executive - Minnetonka, MN
Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 22, 2023
Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us and start doing your life's
best work.(sm)Position in this function is responsible for the
development and maintenance of business relationships of assigned
customers. -Serves in a consultative capacity to ensure customer
satisfaction, retention, contract renewal, revenue maintenance, and
adding additional lines of business. -Provides consultative input
in the design of a customer's benefit plan(s) and health and
welfare strategy through the relationships established with
customers and brokers. -Primary Responsibilities:
- Customer retention, based on established annual goals
- Strategic planning for multi-year initiatives to identify
opportunities to better manage healthcare trends
- Communicating and managing escalated issues and problem
resolution as appropriate
- Maintains appropriate documentation including action plans,
meeting notes, CRIP log, Strategic Customer Business Plans, ATLAS
and others as required
- Coordinates plan design review and strategies with other UMR
departments, provides financial analysis, and recommends
modifications to existing benefit plan(s) to enhance or streamline
coverage to meet the customer's needs or industry trends or to
increase customer's auto adjudication rates
- Serves as an information resource to customers, brokers, sales
support, marketing, and management regarding sales activity,
industry news and standards, as well as ongoing operations
- Provides continual education and consultation to the customer
and broker through proactive contacts based on established annual
goals to meet with customers, follow-up on outstanding issues, and
ASA and Stop Loss contract negotiations
- Actively seeks out opportunities to recommend or modify
appropriate new products/services to increase lines of business
including UHC specialty business lines, -and bring solutions to
customers based on needs identified
- Manages stewardship and is accountable for the renewal strategy
and goals across all departments, including updates to the UHC
Health Plan leadership, and the customer
- Identifies current and future customer and broker requirements
by establishing rapport with potential and existing customers,
brokers and other persons in a position to understand customer and
broker requirements
- Directs internal units through coordination of efforts and
resources necessary to ensure appropriate services are being
delivered at an appropriate cost. -Indirectly manages service
deliverables across department lines to manage process and meet
performance targets
- Participates in or represents account management in special
projects
- Actively involved in new customer implementations
- Provides sales and marketing support through participation in
finalist presentations
- Assists in training and mentoring new SAEs and other Account
Management team members as needed
- Participates in Health and Benefit Fairs for assigned
customers
- Support the Directors of -Health Plans represented in their
assigned book of business with current, timely and important
updates, as needed
- Performs other duties as requiredYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- Bachelor's degree, or equivalent work experience -
- State health insurance license upon hire, and life insurance
licenses within 3 months from position start date
- 5+ years of progressively more responsible sales and/or service
experiencePreferred Qualification:
- CEBS certification -Competencies, Knowledge, Skills and
Abilities:
- Solid understanding of stop loss underwriting and pricing
disciplines
- Professionally interacts with customer, broker, and internal
UMR contacts with little or no assistance, including C-Suite
relationships
- Solid financial acumen and negotiation skills
- Solid oral, written, and interpersonal skills to effectively
communicate with individuals within all levels of the customer
organization, broker firm, and internally within UMR
- Ability to handle complex situations, deliver renewals,
increase lines of business on existing clients
- Develops and maintains a high level of expertise in account
service/consultative selling techniques, product knowledge,
procedures, and administration
- Ability to be proactive, self-motivated, detail-oriented,
creative and work with minimum supervision
- Demonstrates an ongoing commitment to education, training, and
development activities especially in the leadership area
- Demonstrates effective time management skills and the ability
to manage multiple priorities
- Demonstrates superior interpersonal, communication, and group
presentation skills
- Ability to analyze and think through issues thoroughly,
identify alternative responses, and bring about an effective
solution
- Demonstrates a high degree of customer focus and attention to
service
- Projects a positive, team oriented attitude towards customers,
vendors, brokers, consultants and associates, both internally and
externally
- Solid working ability to use Microsoft Word, Excel, and Power
PointJob Requirements/Working Conditions:
- Work is performed in a normal office environment
- Ability and willingness to work irregular and unusual
hours
- Must be able to travel regularly, including willingness for air
travel
- Must maintain an excellent driving recordCareers at
UnitedHealthcare Employer & Individual. We all want to make a
difference with the work we do. Sometimes we're presented with an
opportunity to make a difference on a scale we couldn't imagine.
Here, you get that opportunity every day. As a member of one of our
elite teams, you'll provide the ideas and solutions that help
nearly 25 million customers live healthier lives. You'll help write
the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as
you want to go. Go further. This is your life's best work.(sm)At
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: UnitedHealth Group, Minnetonka , TPA Strategic Account Executive - Minnetonka, MN, Other , Minnetonka, Minnesota
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