Experience Receptionist

Company: CBRE
Location: Minnetonka
Posted on: March 16, 2023

Job Description:

Experience ReceptionistJob ID109678Posted10-Mar-2023Service lineGWS SegmentRole typeFull-timeAreas of InterestCustomer ServiceLocation(s)Bloomington - Minnesota - United States of America, Edina - Minnesota - United States of America, Minneapolis - Minnesota - United States of America, Minnetonka - Minnesota - United States of AmericaHi, we're Host!We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.We Offer:Medical, Dental and Vision, plus other benefitsPaid holidays, vacation and sick time401kExclusive discounts onentertainment,health & wellness, travel, and more!DESCRIPTIONCBRE is looking to fill the position of Workplace Experience Receptionist to support our client, a major tech company, in Edina, MN. This position will work onsite, Mon-Fri, with various shifts available.A Workplace Experience Receptionist is the first point of contact for visitors and plays a critical role in creating an engaging and personal lobby experience, providing every guest with an exceptional feeling of excitement and world-class hospitality. The successful candidate will possess strong written, verbal and listening skills, and have a high proficiency in Microsoft Office. In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.If you would like to be part of a great team that adds value and makes a difference in people's lives each day, this position could be the job for you!RESPONSIBILITIESThis position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success.Responsible for all administrative/reception needs including but not limited to managing calls, calendar scheduling, travel scheduling, expense reporting, document approval processing, documentation (including memo's, faxes, letters and othercommunication), mail services, etc. May require leadership in meeting planning, general administrative support and projects which may be assigned.Guest Relations Expert:Has a Positive Attitude, and a warm and welcoming personality, displaying enthusiasm about your daily life and the roles you perform.Clearly understands the needs of the customer by asking questions, actively listening, and following through with a resolution displaying your empathy of the situation and how it impacts the customer.Provides local event & attractionrecommendations.Tech Utilization:Actively keeps up to date on emerging technical trend.Understands the need for change and embrace that change in daily activities, technology, or surroundings.Uses a variety of proprietary computer systems to:Register guests and vehicles.Book/Schedule meetings and events in a complex, fast paced environment.Execute internal Outlook correspondence.Keep statistical data on services provided.Innovator:Knowledgeable and able to leverage a basic understanding of technology, the brand of the company, both CBRE and Microsoft, and the surrounding community to enhance the experience of our customers.Effectively manages multiple tasks/projects in a high-paced environment.Proactively seeks growth cross-training opportunities to expand impact.Self-directed and intrinsically motivated.Seeks out customer focused serviceopportunities.Resourceful:Personally familiar with Greater Seattle visitor points of interest, creative in serving guests' needs and develops strong partnerships for mutual benefit.Possesses thorough knowledge of building events and logistics.Builds strong internal partnerships to meet business needs. Adheres to business practice guidelines, policies, and safety practicesQUALIFICATIONSHS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred.Minimum of 1+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.Prior supervisory & customer service experience is highly preferred.Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.Comfortable meeting and engaging with new people.Warm and engaging demeanor. Ability to assesscircumstances,empathize and offer help.Utilize a high level of attention to detail as well as strong interpersonal skills.Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.Ability to work flexible work schedules based on office needs.Strongproblem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.SCOPE OF RESPONSIBILITYDecisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.SAFETYResponsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:* Complete at a satisfactory level all required and assigned HSE training.* Follow all activity policies and procedures, including all HSE related requirements at all times.* Participate in all HSE related programs & activities as required, including incident investigations,interviews, auditing and assessment, etc.* Report any condition which you feel could result in an accident or injury and / or stop work if required.As a Supervisor / Manager:While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:* Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.* Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.* Support stop work authority when it is exercised in good faith.* Communicate any / all potential workplace hazards and workplace procedures.CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Minnetonka , Experience Receptionist, Other , Minnetonka, Minnesota