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Bilingual (English / Korean) Broker Agent Service Specialist - Multiple Location

Company: UnitedHealth Group
Location: Minnetonka
Posted on: November 17, 2023

Job Description:

Join our virtual career event to chat 1:1 with Recruiters regarding our open roles!UnitedHealth Group Virtual Career Event, Thursday, November 16th, 2023 11:00 AM - 3:00 PM EST -- $1,000 Sign On Bonus For External CandidatesIf you are located in Minnetonka, MN; Miami, FL; De Pere, WI and Phoenix, AZ you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.At -UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing -your life's best work.SMImagine being able to get answers to your health plan questions from someone who speaks the same language as you do. -Or, the opposite, not being able to get the answers. -At -UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. -If you're fluent in -English and -Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. -The Team's primary role is to support our year-round Language Strategy by supporting consumers with specific Language needs through end-to-end call handling or acting as an interpreter. - The Team supports a number of key initiatives and projects for the organization, this is a multi-functional role. This role supports broker agents, individual and group retiree consumers and members.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 8:00pm CST). It may be necessary, given the business need, to work occasional overtime.Our office is located at -Miami: 1000 Waterford - 1000 NW 57th Court Miami, FL 33126; -Minnetonka: 9800 HEALTH CARE Minnetonka MN 55343; -Phoenix: 4425 E COTTON CTR BLVD Phoenix, AZ 85040; -De Pere: 2020 INNOVATION CT De Pere, WI 54115. -Employees will be required to work 2 days onsite and 3 days from homeWe offer 1 month of paid training. The hours during training will be 8am to 4:30pm CST. Training will be conducted onsite. -*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

  • Support inbound call volume with potential for occasional outbound.
  • Conduct accurate needs assessment; generate leads to optimal sales channel
  • Flexible and ability to adapt to assigned inbound, outbound, or special projects/campaigns to support year-round business needs.
  • Use knowledge of Medicare product portfolio -to accurately assess the distinct needs of different -prospects, explain the differences between various products and assist the prospect member in selecting a product that best meets their unique needs.
  • Accurately and thoroughly complete and submit required enrollment documentation, consistent with Medicare requirements and enrollment guidelines. -
  • Meet and maintain requirements for agent licensure, appointments, and annual product certification.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 1+ years customer service/sales experience
    • Ability to obtain within 6 months, health and insurance license
    • Bilingual fluency in English and Korean
    • Experience working with Microsoft Office including Microsoft Outlook
    • Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 8:00pm CST). It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:
      • Associates Degree (or higher)Telecommuting Requirements:
        • Reside within Minnetonka, MN, Miami, FL, De Pere, WI and Phoenix, AZ
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills
          • Available to work any assigned shift within the hours of operation.
          • Ability to multi-task in a fast-paced environment.
          • Comfortable navigating between multiple computer systems running concurrently to search and share information with the consumer. -
          • Flexible to workflow changes and alter course when appropriate.
          • Open to coaching and development.
          • Able to successfully field inbound and outbound calling campaigns.
          • Strong Communication and strategic thinking skills.**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group -is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

Keywords: UnitedHealth Group, Minnetonka , Bilingual (English / Korean) Broker Agent Service Specialist - Multiple Location, Other , Minnetonka, Minnesota

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