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Sr. Analyst, Strategic Planning & Analysis (SP&A) - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 13, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)We have an opportunity for a Strategic Planning and Analysis (SP&A) Senior Analyst to work with our Workforce Effectiveness team to maintain and execute on the Workforce Vision of "Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company."As a Strategic Planning and Analysis (SP&A) Senior Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. -You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

  • Collaborate with all levels of workforce groups/leadership both internally and with our vendor partners to identify gaps and emerging needs
  • Drive toward forecast/financial accuracy goals and objectives -
  • Anticipate customer needs and proactively identify solutions across individual business segments that range from 5,000 to 10,000 advocates
  • Provide insight into areas of opportunity on metrics and / or the efficient use of resources using data both internally as well as with our vendor partners
  • Utilize models, dashboards, processes to facilitate awareness and understanding both within the workforce teams as well as the operational business units they support. -This would include LOB's that have as few as 120 business plans up to and including those with 420 business plans
  • Plan, prioritize, organize, and complete work to meet established objectives
  • Find creative solutions to complex problems through data management and analytics -
  • Present and explain complex staffing requirements, in common language, to senior leadership and gain support -
  • Communicate strategic plans, trends and volume expectations for internal and vendor populations to all levels of leadership (SVP, VP, Dir, Mgr, Sup)
  • Manage cross - functional interdependencies between individual vendor groups, segmented populations (5,000-10,000 FTE) and all geographical locations that support those FTE's
  • Anticipate customer needs and proactively identify solutions -
  • Make decisions autonomously with little direction to identify/solve complex problemsDemonstrated Skills:
    • Ability to work in a complex matrix environment providing support to individual vendor partners and 10,000+ advocate populations across several geographical locations
    • Excellent written and verbal communication delivery with experience in catering the delivery from SVP to Frontline supervisor
    • Ability to maintain and facilitate multiple interdependent business plans -
    • Advanced negotiation/influence and relationship management skills
    • Be a solid change agent and resilient to roadblocks -
    • Bias toward action
    • Solve complex problems on own; proactively identifies new solutions to problemsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • 3+ years of experience in service operations center, call center or Workforce Management that support populations of 3,000+ FTE's across at least two different geographical locations
      • 2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin) -
      • 1+ years of experience leading or managing projects involving populations greater than 3,000 FTE's
      • 1+ years of statistical analysis experience
      • Advanced statistical modeling experience
      • Advanced proficiency of ExcelPreferred Qualifications:
        • Undergraduate degree -
        • 3+ years of experience working in systems administration, logistics, demand planning, or reporting
        • 1+ years of experience working with financial models/budgets
        • 1+ year working within matrix environments that include vendor/BPO partnerships
        • Experience scheduling, conducting planning meetings, and managing capacity -
        • Health care industry experience -
        • Proven track record of identifying defects and process variation, and working to improve processes and reduce defects (Six Sigma, Lean methodologies)
        • Advanced analytical skills
        • Expert presentation skillsHere's the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. -To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 to $116,000. The salary range for Connecticut / Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter PolicyFor more information on our Internal Job Posting Policy, Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Operations, Workforce Management, SP&A, Strategic Planning and Analysis, Sr. Analyst, workforce planning, contact center, call center, -Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

Keywords: UnitedHealth Group, Minnetonka , Sr. Analyst, Strategic Planning & Analysis (SP&A) - Telecommute, Professions , Minnetonka, Minnesota

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