Sr. Business Process Consultant - Telecommute
Company: UnitedHealth Group
Location: Minnetonka
Posted on: June 22, 2022
Job Description:
UnitedHealthcare is a company that's on the rise. We're
expanding in multiple directions, across borders and, most of all,
in the way we think. Here, innovation isn't about another gadget,
it's about transforming the health care industry. Ready to make a
difference? Make yourself at home with us and start doing your
life's best work.(sm)You'll enjoy the flexibility to telecommute*
from anywhere within the U.S. as you take on some tough challenges.
-Primary Responsibilities:
- Effectively assess processes, identify opportunities for
improvement, quantify impact and translate customer needs into
efficient, effective and streamlined processes within our business
operations
- Execute transformational quality initiatives through the
application of Value Stream Mapping, Systemic Problem Solving,
Statistical Data Analysis and End-to-End Process Improvements
including process re-design where applicable
- Review, Analyze and Report Statistical findings through
critical thought and storytelling of key findings and opportunities
to all levels within a matrixed organization
- Liaise and work closely with the QuEST Line of Business and
Provider leads and team members, Operations team, and other
business partners to own the delivery of short-term containment and
long-term strategic projects to support the QuEST mission and
vision
- Interact with stakeholders to share diagnostics, build future
state process designs, integrate and build quality error proofing
into processes and present implementation recommendations with a
balance between short term gains and strategic imperatives
- Provide leadership on business process improvement and drive
forward a culture of continuous improvement and efficiency
- Partner to identify critical to quality metrics, and support
the operationalization of monitoring and management to deliver
improved performance across business processes
- Leverage a broad base of quality engineering tools and
problem-solving methodologies to deliver bottom-line impacting and
continual process improvements
- Acquire an understanding of and document current state process
within QuEST as well as within business operations
- Analyze processes, data and systems to identify improvement
opportunities and make improvement recommendations
- Evaluate downstream business systems, processes, and/or
organizational impacts and identify risks and barriers
- Create effective and compelling visual materials/presentations
that support the process improvement impact to the organization and
adequately represent the impact to quality, cost and time
- Develop and maintain work plans, time schedules, project task
lists, and status reports
- Provide direction, guidance, and support to other project team
members
- Define, track, and monitor key success measures associated with
projects
- Successfully deploy and support change management and
appropriate training plans
- Develop and maintain appropriate relationships with all
stakeholders to facilitate the successful accomplishment of key
quality initiatives. Ensure effective communication with all
internal stakeholders throughout the project
- Build and present business cases for Executive Leadership
review and approval, including estimates on benefit, effort,
resource needs, and timing -You'll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in.Required Qualifications:
- Bachelor's degree or equivalent experience and education
- 7+ years of experience in process improvement, design/re-design
and implementation of permanent and continuous corrective
actions
- 7+ years of experience -leading problem-solving efforts with
cross-functional teams to delivering business improvements stemming
from complex, large scale business problems
- 5+ years of experience -driving quality implementation,
standardization, and adoption within a complex/matrixed
environment
- 5+ years of experience delivering process re-design and/or best
practice implementation, utilizing Lean, Continuous Improvement,
Quality/Systems Engineering and Six Sigma approaches to achieve
results
- 5+ years of specific and successful experience using Value
Stream Mapping, Kaizen, Process (Gemba) walks, FMEA, and systemic
problem-solving techniques to identify, prioritize, and communicate
continuous improvement opportunities
- 5+ years of experience influencing people through clear/concise
storytelling at all levels in the organization on key decisions and
strategies to drive change
- 5+ years of experience in health care operations or a
transactional process environment
- 5+ years of experience in a corporate setting
- Demonstrated project and/or program management experience
- Proven application of quality engineering, lean/six sigma
and/or process improvement principles
- Proven leadership skills including mobilizing and leading
people in cross functional teams, with excellent interpersonal and
organization/management skills and an ability to motivate teams to
accomplish shared goals under stringent timelinesPreferred
Qualifications:
- Advanced degree in engineering, business, technology, and/or
health care related field
- Self-starter that demonstrates accountability and ownership of
their work, capable of precisely communicating by providing
relevant information to different levels of leadership and cross
functional groups through appropriate communication channels, and a
team player willing to freely share knowledge, resources, and
information
- Data driven, yet comfortable with ambiguity and able to balance
a bias for action with an understanding of appropriate risk
- Ability to prioritize, run multiple parallel projects and
deliver on time with outstanding quality of content and formTo
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employmentCareers with
UnitedHealthcare. -Let's talk about opportunity. Start with a
Fortune 5 organization that's serving more than 85 million people
already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion
for excellence, your near-obsession with driving change for the
better. Get the picture? UnitedHealthcare is serving employers and
individuals, states and communities, military families and veterans
where ever they're found across the globe. We bring them the
resources of an industry leader and a commitment to improve their
lives that's second to none. This is no small opportunity. It's
where you can do -your life's best work.(sm)*All Telecommuters will
be required to adhere to UnitedHealth Group's Telecommuter
Policy.Colorado, Connecticut or Nevada Residents Only: The Salary
-range for Colorado residents is $82,100 to $146,900. The Salary
-range for Connecticut/Nevada residents is $90,500 to $161,600.
-Pay is based on several factors including but not limited to
education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentivesDiversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. - - - - -UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. - - -
Keywords: UnitedHealth Group, Minnetonka , Sr. Business Process Consultant - Telecommute, Professions , Minnetonka, Minnesota
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