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Human Capital Analyst - Minnetonka, Minnesota

Company: unitedhealth group
Location: Minnetonka
Posted on: September 18, 2022

Job Description:

If you are located in Minnetonka, Minnesota, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMOur office is located at Minnetonka, Minnesota. Employees will be required to work some days onsite and some days from home.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Job Responsibilities:Support employees using our company's Problem Management System, Service NowSupport Human Capital and other business leaders in their use of our Problem Management System to support our employees and managersWork with other members of our Human Capital and Technology Departments to support our Problem Management SystemHelp to support the Problem Management change management and maintenance dutiesBe a point of escalation to IT for Problem Management related issuesHandle requests to integrate new and innovative technologies within our Problem Management systemComplete reporting and analytic requests based on data within the Problem Management systemSupport employees using other systems within HRdirectIdentify and solve for non - standard requests and problemsParticipate in the planning and execution of projects within HRdirect -(with expectation to potentially lead small to medium project initiatives)Be a team liaison, providing feedback and guidance to othersBe an innovative thinker and make recommendations to improve processesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)1+ years of experience in a customer service position in a process OR quality improvement positionMicrosoft Office: Microsoft Word (create correspondence and work within templates) and Microsoft Excel (ability to sort, filter, and create simple spreadsheets)Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:Experience with ServiceNowExperience in basic query building and handling custom reporting requestsTelecommuting Requirements:Reside within Minnetonka, MinnesotaRequired to have a dedicated work area established that is separated from other living areas and provides information privacyAbility to keep all company sensitive documents secure (if applicable)Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:Ability to understand and connect end - to - end processes with system functionality -Being a self - starter who can work independently with little or no directionAnalytic and problem - solving skillsWritten and verbal communication skillsOrganizational skills and must be detail - orientedUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -https://uhg.hr/vetUnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 5, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high - performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join us and start doing your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #YELLOW

Keywords: unitedhealth group, Minnetonka , Human Capital Analyst - Minnetonka, Minnesota, Professions , Minnetonka, Minnesota

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