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Business Process Analyst - Minnetonka, MN

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 22, 2023

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)The Business Process Analyst is responsible for the system administration of our audit and project management tool. This tool is used to manage the companys external audit engagements, including the UHG financial statement audit, as well as the financial statement audits of 100+ separate companies within the UHG legal entity structure. In addition, this tool is used to project manage various recurring internal projects.This role is perfect for a good problem solver, someone who likes to use data and facts to identify and solve a range of problems. A successful candidate will need to understand complex end-to-end processes and be flexible when the process changes. Good relationship building skills are necessary, as they will work with others from across the enterprise to investigate non-standard requests and problems.The ideal candidate will bring to the position solid upward communication, critical thinking, customer service, attention to detail, and the ability to organize and balance multiple work streams while delivering accurate and quality results. This candidate will also be able to work collaboratively with teams across the enterprise to support an end-user community of 1,100+ users, including external audit firms.Primary Responsibilities:

  • Perform system set up for quarterly and annual work
  • Monitor quality reports to identify, follow up and resolve data integrity issues
  • Support users with troubleshooting tips, general tool questions & help when using the tool
  • Maintain and publish several operational reports; design and create new reports as needed
  • Interpret and understand system design to ensure business requirements are met
  • Research, organize, and develop innovative approaches to problems and opportunities
  • Contribute to team discussions around creating, executing, and improving business processes
  • Monitor planned dates and meet individual deliverables as well as support other team members to ensure team success
  • Appropriately escalate issues to management for support and/or guidance
  • Participate in User Acceptance Testing
  • Anticipate customer needs and proactively develop solutions to meet them
  • Other project coordination and/or administrative duties as assignedYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Bachelor's degree or 2+ years experience business process or project work
    • Customer Service experience
    • Intermediate level of proficiency with Microsoft Excel, Word, SharePoint, and Outlook
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:
      • Advanced Excel skills including Vlookup, Xlookup, Exact Match, Pivot Tables, and If/Then Statements
      • Excellent time management and organization skills
      • Excellent follow-through skills
      • Pays strict attention to detail
      • Ability to prioritize and balance multiple tasks while meeting deadlines
      • Ability to demonstrate effective decision-making, communication (verbal and written), collaboration and interpersonal skillsTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka , Business Process Analyst - Minnetonka, MN, Professions , Minnetonka, Minnesota

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