L2 Deskside Support Technician
Company: eXcell
Location: Minnetonka
Posted on: January 26, 2023
|
|
Job Description:
At eXcell, we set you up for job success right from the start.
Our precision recruiting process aligns the right fit for the right
people.Our client has a new opportunity for a Level 2 Deskside
Support Technician. The ideal candidate can speak English, Spanish,
Portuguese, and French, however candidates speaking English and
Spanish will work. This role will be onsite in the Minnetonka, MN
area.Scope of Activity and Overview:Provide first and second level
contact and problem resolution for customer issuesImage and reimage
laptopsProvide phone support for software issues using remote
control softwareAddress user incident tickets regarding hardware,
software, and networking (VPN / LAN / Wireless / MFA)Provide timely
communication on issue status and resolutionMaintain ticket updates
for all reported incidentsSupport and troubleshoot Windows 10 / 11,
MS0365 and MS Software CenterSupport and troubleshoot for printers
and other computer peripheralsUse diagnostic tools to troubleshoot
problems associated with network connectivity, and workstation
hardware / softwareBroad experience of IT with basic understanding
of Networks, and ServersAssist users with logging into their
PCAssist users with troubleshooting their desktop appearance and
access to their links / applications on their local PCChange
OneDrive settings on the PC and access OneDrive to copy files /
links to their local PCAccess and install applications from
Microsoft Software CenterRe-domain a PCAssist to update technical
documentation and manualsAccess event viewer and other logs to
determine error root cause and resolutionPerforms other duties as
assignedQualifications and Skills:Minimum of 3+ years of IT
experienceExperience with Windows 7-11, MS Office 365, Helpdesk
ServiceNow ticketing systems, PC hardware installation and
troubleshootingProven analytical, troubleshooting, and
problem-solving skillsProven ability to multi-task, effectively
determine priorities and meet SLA'sExcellent communication
relationship-building and customer service skillsAdaptable and
flexible in a fast-changing industry and work environmentAbility to
work in a project-based environment requiring flexibility and
teamworkReliable transportation for onsite workW2 only, no Corp to
Corp. We are unable to sponsor H1B visas at this time. **eXcell---
Supports Equal Employment Opportunity** eXcell---, a division of
CompuCom - Systems, Inc., a global company headquartered in
Bellevue, Washington, provides IT staffing services and solutions
to Fortune 1000 companies as well as small and medium business. For
more information, visit www.excell.com.
Keywords: eXcell, Minnetonka , L2 Deskside Support Technician, Professions , Minnetonka, Minnesota
Click
here to apply!
|