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L2 Deskside Support Technician

Company: eXcell
Location: Minnetonka
Posted on: January 26, 2023

Job Description:

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.Our client has a new opportunity for a Level 2 Deskside Support Technician. The ideal candidate can speak English, Spanish, Portuguese, and French, however candidates speaking English and Spanish will work. This role will be onsite in the Minnetonka, MN area.Scope of Activity and Overview:Provide first and second level contact and problem resolution for customer issuesImage and reimage laptopsProvide phone support for software issues using remote control softwareAddress user incident tickets regarding hardware, software, and networking (VPN / LAN / Wireless / MFA)Provide timely communication on issue status and resolutionMaintain ticket updates for all reported incidentsSupport and troubleshoot Windows 10 / 11, MS0365 and MS Software CenterSupport and troubleshoot for printers and other computer peripheralsUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / softwareBroad experience of IT with basic understanding of Networks, and ServersAssist users with logging into their PCAssist users with troubleshooting their desktop appearance and access to their links / applications on their local PCChange OneDrive settings on the PC and access OneDrive to copy files / links to their local PCAccess and install applications from Microsoft Software CenterRe-domain a PCAssist to update technical documentation and manualsAccess event viewer and other logs to determine error root cause and resolutionPerforms other duties as assignedQualifications and Skills:Minimum of 3+ years of IT experienceExperience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshootingProven analytical, troubleshooting, and problem-solving skillsProven ability to multi-task, effectively determine priorities and meet SLA'sExcellent communication relationship-building and customer service skillsAdaptable and flexible in a fast-changing industry and work environmentAbility to work in a project-based environment requiring flexibility and teamworkReliable transportation for onsite workW2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Keywords: eXcell, Minnetonka , L2 Deskside Support Technician, Professions , Minnetonka, Minnesota

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