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Product Support Technician - Engineering Department

Company: Express Employment Professionals
Location: Minnetonka
Posted on: March 19, 2023

Job Description:

Job Description:

Job Description Direct Hire Product Support Technician Minnetonka Location Hours: Mon-Fri 7:30 am - 3:00 pm Pay: $55,000+ The Product Support Technician is a newly created position to support customers with any technical questions they have about client's products. In this position, you will answer calls, track technical questions, and get to the root cause of any issues. This position also requires you to troubleshoot fire control panels / modules and other electronic devices. Furthermore, this position may require you to assist in other continuous improvement projects on the production floor and/or in the engineering department. This position will report to the Director of Engineering. Other Responsibilities: * Resolves customer problems, disputes, and complaints in an efficient, professional manner * Work with customer service and quality engineer to ensure parts and paperwork are returned to the factory as required. * Contact 3rd party vendors to resolve product defects in a timely manner. * Document, track, and monitor issues to ensure a timely resolution and effective communication to all parties involved. * Support ongoing quality and environmental management systems (ISO 9001 and ISO 14001). Education * Associates / technical degree in electronics or fire panels is desired. Experience / Qualifications * 1-2 years' experience in supporting customers with technical issues. * Background in fire panels and basic electronics. To apply: Please send resume to: hopkinsmn@expresspros.com #HMNPandoLogic. Keywords: Product Marketing Technician, Location: Minnetonka, MN - 55345

Keywords: Express Employment Professionals, Minnetonka , Product Support Technician - Engineering Department, Professions , Minnetonka, Minnesota

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