Program Operations Analyst

Company: RAZR Marketing, Inc.
Location: Minnetonka
Posted on: May 27, 2023

Job Description:

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives out our Values every day: Accountable, Brave, Curious, Fun, Grateful and Passionate. - These values have made RAZR what it is for years, and today, they are more important than ever. They keep us connected. They make us a team. They allow us to thrive.OverviewThe Program Operations Analyst will have a hands-on role in the configuration, maintenance and execution of technology-based communications and marketing programs utilizing RAZR's proprietary technology platform. He/She will lead the configuration, maintenance and execution of a series of ongoing marketing communications campaigns involving web, email and contact center for our clients across several industries. The ideal candidate brings technical aptitude, program delivery/execution experience, a willingness to learn and a passion for delivering exceptional service to internal and external customers. -Responsibilities

• Configure and execute technology-enabled programs, initiatives, and operating processes.
• Troubleshoot and resolve inquiries and requests from internal and external clients.
• Manage day-to-day program requests.
  • Execute and deliver program data reports based on program and client requirements. -
  • Collaborate with internal colleagues and teams to facilitate the successful implementation of new or revised programs and promotions.
  • Perform ongoing monitoring and troubleshoot technical issues related to internal/external user experiences.
  • Support the Customer Service team in resolving program participant issues and escalations.Qualifications -
    • Bachelor's degree or equivalent experience -
    • 1-3 years of experience in operations, customer service or project management -
    • Proficiency with Microsoft Excel -
    • Strong customer service orientation -
    • Attention to detail, tasks performed consistently and accurately - -
    • Experience working directly with Developers/Software Engineers, QA Engineers, Account Managers and Project Managers -
    • Experience in new process implementation and management -About UsRAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the country's most recognized brands among our clients. Working across a spectrum of industries including healthcare, medical technology, financial services, and retail, we help companies establish meaningful connections with the audiences who drive their businesses. We do this by combining smart strategy, compelling creative and a proprietary suite of engagement technology.We pride ourselves on a warm and welcoming culture of passion and pride, built by an eclectic group of fun-loving people at a hassle-free location in the Twin Cities' west metro and WeWork on Main in Vancouver, BC.We value diversity. We know that we are at our best when we have different points of view, perspectives and backgrounds. - RAZR has a culture that values exceptional performance, and a team that is empathetic, caring, and supportive. We are deliberate and reflective about the culture and team that we are building.
      
      We are an Equal Opportunity Employer, and our employees are people with a vast range of strengths, experiences and backgrounds, who share a passion for improving people's lives. Every teammate's point of view is critical to our success.Powered by JazzHR

Keywords: RAZR Marketing, Inc., Minnetonka , Program Operations Analyst, Professions , Minnetonka, Minnesota