Client Relationship Consultant 2 / Banker - Minnetonka
Company: U.S. Bank
Location: Minnetonka
Posted on: May 28, 2023
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Job Description:
Client Relationship Consultant 2 / Banker - Minnetonka page is
loaded Client Relationship Consultant 2 / Banker - Minnetonka Apply
locations Minnetonka, MN time type Full time posted on Posted 4
Days Ago job requisition id 2023-0009272 At U.S. Bank, we're on a
journey to do our best. Helping the customers and businesses we
serve to make better and smarter financial decisions and enabling
the communities we support to grow and succeed. We believe it takes
all of us to bring our shared ambition to life, and each person is
unique in their potential. A career with U.S. Bank gives you a
wide, ever-growing range of opportunities to discover what makes
you thrive at every stage of your career. Try new things, learn new
skills and discover what you excel at-all from Day One.Job
Description Client Relationship Consultants build relationships
with customers, engaging them via multiple channels including
in-person, by appointment, and virtually to provide the best
possible counsel while adapting a digital first mindset. Strong
client relationships are based on trust, assessing and attending to
customers' banking needs, obtaining and processing customer and
account information, demonstrating and educating clients on
available deposit and loan products and services, and recommending
solutions based on each customer's unique goals and needs.
Builds and fosters relationships with clients through proactive
outreach and follow up, asking questions and learning about their
financial needs, and banking channel preferences. Identifies
solutions for new and existing clients based on their needs by
effectively engaging and communicating with clients. Maintains a
working knowledge of consumer and business banking products and
services including digital products and services. Provides a
consistent optimal client experience, including greeting clients
and processing basic transactions. Develops collaborative
partnerships with branch team members and partners to best serve
clients. Opens new consumer and business accounts, completes
service requests and submits credit applications. Proactively
educates clients on emerging and self-service digital products and
services to assist with meeting their financial needs. Leverages
available resources and technologies to optimize the client
experience and serve our clients with operational excellence and
accuracy.
This position requires National Mortgage Licensing System (NMLS)
registration under the terms of the S.A.F.E. Act of 2008 and
Regulation Z. You will be subject to the required registration
process, which includes a criminal background and credit check.
Failure to meet or maintain any of the NMLS registration
requirements, including maintaining a satisfactory criminal and
credit record, may result in a rescission of your offer or
termination of employment.
Basic Qualifications
- High school diploma or equivalent
- Three to four years of customer service experience
- Three to four years of sales experience
Preferred Skills/Experience
- Proven ability to build and foster relationships with clients
through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Thorough knowledge of applicable bank and branch policies,
procedures and support systems
- Proven customer service and interpersonal skills
- - Experience with using and demonstrating digital products and
self-service technologies
- Ability to explore and identify a customer's true needs while
leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate
recommendations that meet customer's needs both reactively and
proactively
- Experience in the financial services industry preferred If
there's anything we can do to accommodate a disability during any
portion of the application or hiring process, please refer to our -
disability accommodations for applicants . Learn howthe way we work
at U.S. Bank drives meaningful relationships with our customers and
collaboration across the company. Benefits: -Our approach to
benefits and total rewards considers our team members' whole selves
and what may be needed to thrive in and outside work. That's why
our benefits are designed to help you and your family boost your
health, protect your financial security and give you peace of mind.
Our benefits include the following (some may vary based on role,
location or hours):
Keywords: U.S. Bank, Minnetonka , Client Relationship Consultant 2 / Banker - Minnetonka, Professions , Minnetonka, Minnesota
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