Workforce Analyst

Company: Tactile Medical
Location: Minneapolis
Posted on: May 23, 2025

Job Description:

Overview

The Workforce Analyst will be responsible for supporting a strategic workforce model across multiple departments (contact center and back office) and accompanying change efforts across the business.
Responsibilities

• Execute the workforce management strategy and day-to-day management of WFM functions; including real-time operations, staffing and technology needs.
• Monitor queues, channel, and contact center performance and alerts leadership of trends.
• Oversee contact center team member skill changes and queue assignments.
• Proactively identify and communicate factors affecting the patient experience through verbal and written communication.
• Facilitate discussions of performance to forecast, partnering with operations leaders to optimize performance capabilities.
• Manage agent scheduling, shift and time-off bidding, and immediate and short-range forecasting.
• Provide support for special projects and other duties as assigned.
  Qualifications
  
  Education & ExperienceRequired: High school diploma3+ years WFM experiencePreferred:
  • NICE CXone, scheduling, and forecasting experience
  • Previous experience within medical device (DME) or a healthcare industry
    Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
    
    $53,600 - $74,970
    Additional benefits:
    
    exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Keywords: Tactile Medical, Minnetonka , Workforce Analyst, Professions , Minneapolis, Minnesota