Customer Service Representative
Company: Pozent
Location: Minnetonka
Posted on: February 21, 2021
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Job Description:
Customer Service Representative work under direct supervision in
a call center environment, and are responsible for responding in a
timely, professional and courteous manner to all customer
inquiries.This includes member and/or provider phone calls or
correspondence regarding benefit, eligibility or customer
issues.Follows internal processes and procedures to ensure all
activities are performed in accordance with departmental and
company policies and procedures.Skills:Minimum 2 year experience
taking in bound/out bound customer calls.2 year prior claims and or
customer service experience preferred.Prior experience in the
healthcare or managed care industry preferred.Minimum 45 wpm typing
skill preferred.Excellent judgement and decision making skills in
dealing with customer complaints and sensitive requests required.
Ability to use PC applications in a MS Windows based.Education:
High School Diploma or GED required. - provided by Dice
Keywords: Pozent, Minnetonka , Customer Service Representative, Sales , Minnetonka, Minnesota
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