Client Services Representative

Company: Tailwind Voice & Data
Location: Minnetonka
Posted on: January 12, 2022

Job Description:

Position SummaryThe Client Services Representative (CSR) will be responsible to handle all incoming service calls. This position will provide relief to the Project Coordinators on the phones and allow them to provide excellent customer service to our clients. This position plays a vital role in a success of checking technicians in and out and providing accurate timely updates to our clients, along with providing technicians with reminder calls. The CSR will conduct conference calls between technicians and clients, along with creating new work orders. Essential Functions1. Answer all incoming calls on our Client Service number; forwarding calls to the appropriate party when needed or engaging the CSR2. Manage check-in/check-out calls from technicians3. Send updates to customers on the status of their request4. Conduct conference calls between the technicians and clients when necessary5. Take new requests from clients over the phone6. Create work orders within our ERP system7. Manage deliverables per customer requests for work orders8. Make 24-hour and 1-hour reminder calls to technicians, on behalf of the Project Coordinators9. Assist Project Coordinators as needed10. Other Duties as assigned.
Full benefits package, with PTO, Hybrid working schedule, and much more!by Jobble

Keywords: Tailwind Voice & Data, Minnetonka , Client Services Representative, Sales , Minnetonka, Minnesota