Sales Operations Consultant - Multiple Locations
Company: UnitedHealth Group
Location: Minnetonka
Posted on: June 19, 2022
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Job Description:
Welcome to one of the toughest and most fulfilling ways to help
people, including yourself. We offer the latest tools, most
intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's
best work.SM
The Sales Operations Consultant is a critical role and is essential
to achieving the Sales team's overall growth goals.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to work our normal business hours of 8:00am
- 5:00pm. It may be necessary, given the business need, to work
occasional overtime or weekends. Offices are located at:
4425 E COTTON CENTER BLVD PHOENIX AZ 85040
9945 FEDERAL DRIVE #100 COLORADO SPRINGS CO 80921
2020 INNOVATION COURT DE PERE WI 54115
CORPORATE CENTER DR 7600 NW 19TH STREET MIAMI FL 33126
9800 HEALTH CARE LANE MINNETONKA MN 55343 or 12700 WHITEWATER DRIVE
MINNETONKA MN 55343
3645 THIRLANE ROAD NW ROANOKE VA 24019
13655 RIVERPORT DR MARYLAND HEIGHTS MO 63043
Primary Responsibilities:
Responsible for the daily support of the DTC sales function,
including but not limited to:
Initial assignments will include end - to - end support for
Telesales technology utilized by agents. Support will include
understanding the "what and why" of requirements needed by our key
stakeholders, partnering with technology teams on capabilities,
testing support for newly developed features, and assessing results
from newly released capabilities.
End - to - end support for Telesales / DTC Sales, including job aid
resource creation and maintenance, quality control, and
collaboration with team leadership
Responsible for the daily support of the sales function to minimize
the administrative work of producers
Analyze and report sales / contact center data
Provide knowledge about customers and competitors
Work closely with sales and other functional leaders to develop and
maintain the operational infrastructure supporting sales
recruiting, training, and onboarding, troubleshooting issues,
requests, and sales - related information for systems and
procedures.
Responsible for facilitating meetings, documenting requirements
with key stakeholders, and ensuring collaboration to achieve the
best outcomes.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
2+ years of experience with Telesales processes and systems (ex.
Mira/bConnected, Shopper Profile, LEAN, Genesys, VCC, Avaya
Dialer)
Experience of Medicare & Retirement and Community & State product
portfolio
Experience with Microsoft Office Suite including Microsoft Word
(create documents, edit), Microsoft Excel (create spreadsheets,
sort, basic formulas), and Microsoft PowerPoint (create
presentations)
Reside within commutable distance to Phoenix, AZ; Roanoke, VA;
Colorado Springs, CO; De Pere, WI; Miami, FL; Minnetonka, MN, and
St. Louis, MO
Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state, and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation.
Preferred Qualifications:
Associates Degree (or higher)
Have experience operating in a sales related call center
Experience with LivePerson chat messaging tool
Experience with Microsoft SharePoint (creating, managing, and
sharing documents)
Knowledge of Visio Standard for process documentation
Knowledge and exposure to Project management
Soft Skills:
Ability to learn internal technology tools/systems
Problem solving skills
Ability to navigate a complex organization to accomplish customer
satisfaction
Strong team player
Excellent oral and written communication skills
Demonstrate ability to be a self-starter
Demonstrate ability to be collaborative with sales teams and
outside vendors
Ability to prioritize and complete assigned tasks with limited
direction and supervision
Strong communication skills (written and verbal)
Excellent planning and organizational skills
UnitedHealth Group requires all new hires and employees to report
their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at
https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military
veterans and ensures they receive the best benefits and experience
possible. https://uhg.hr/vet
Careers at UnitedHealthcare Medicare & Retirement. The Boomer
generation is the fastest growing market segment in healthcare. And
we are the largest business in the nation dedicated to serving
their unique health and well - being needs. Up for the challenge of
a lifetime? Join a team of the best and the brightest to find bold
new ways to proactively improve the health and quality of life of
these 9 million customers. You'll find a wealth of dynamic
opportunities to grow and develop as we work together to heal and
strengthen our Healthcare system. Ready? It's time to do your
life's best work.SM
Colorado Residents Only: The salary range for Colorado residents is
$64,800 to $116,000. Pay is based on several factors including but
not limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: #RPO, #RED
Keywords: UnitedHealth Group, Minnetonka , Sales Operations Consultant - Multiple Locations, Sales , Minnetonka, Minnesota
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