Sales Coordinator

Company: Radisson Hotel Group
Location: Minnetonka
Posted on: August 1, 2022

Job Description:

Your mission will be the support of the US Group Sales Team in the United States. This position can be located anywhere near the US East coast and will be working remotely.

You will support the MICE revenue generation effort by handling centralized inquiries and managing the process through to conversion. Work as key member of the Group Sales team to service The US based clients with business opportunities for hotels located in EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific). Promoting the Radisson Hotel Group hotels as the best option for meetings and events. Handling of centralized MICE inquiry and conversion process

* Manage the lead and inquiry process, including liaison with clients, Group Sales team and hotels worldwide
* Pro-actively look for opportunities and cross-sell to increase conversion.
* Track inquiries and revenues in line with the processes in place in SAP
* Ensure prompt turnaround in responses to clients, while adhering to timelines in place for key partners, according to existing service level agreements
* Conversion of inquiries; both directly with clients and working closely with the account managers and hotels sales managers
* CRM Champion (SAP SalesCloud): Daily maintenance of the internal sales tools used by the M&E team and main contact person for US user.
* Grow the number of contacts per managed account and update online sales management databases
* Communicate details of requests with large revenue opportunities to account managers and agree follow up plans
* Communicate via online sales management tool the contact details of new clients identified, to the appropriate sales person within the sales organization
* Maintain a high quality of data entry in the systems used, both manually and online
* Maintain a high level of product knowledge at all times, including pipeline hotels
* Attend sales visits, presentations and other trips with clients as and when required
* Assist in any sales projects as/when required by the US International Group Sales Director
* Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the
* Maintain a good teamwork with the rest of the Sales team, and very much with the DOS and M&E teams at hotel level
* Supports the smooth running of the sales department, where all aspects of the hotel's pro-active sales initiatives are delivered and total revenue maximized
* Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution
* Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
* Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

Skill & Experience Requirements

* Higher education or equivalent previous experience in the hotel or events industry.


* General experience in property Sales. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
* Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
* Fluent in English language - written and verbal.
* Organized with the ability to plan and manage own workload.
* Must be a good active listener, with the intuition to recognize and act on potential sales opportunities.
* Good PC and technical skills with a good working knowledge of the Microsoft Office.
* Strong communication skills and are very comfortable over the phone and by email.
* High achievement drive with a proven ability to deliver results.
* CRM knowledge SAP Sales Cloud

Keywords: Radisson Hotel Group, Minnetonka , Sales Coordinator, Sales , Minnetonka, Minnesota