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Full-Time Leasing Agent: Westside Village Apartments

Company: Highland Management Group, Inc.
Location: Minnetonka
Posted on: January 26, 2023

Job Description:

Leasing Agent: Westside Village Apartments

Position: Full-time, 40 hours per week.

Pay Rate: $18-20 per hour

Hours: Monday-Friday: 9:00 AM - 6:00 PM

Weekends as needed.

About us:

For more than 50 years, Highland Management Group, Inc. has managed 35+ rental apartment and townhome properties across the Twin Cities metro area. We strive to make our communities a place our residents love to call home.

We are proud of our humble beginnings and offer a unique team atmosphere. Our employees are like family and are our most important asset. In exchange for their talent and drive, our team is provided with an engaging workplace and the resources they need to learn, thrive, and grow in their careers. At Highland, we want you to realize your full potential, and we will help you get there.

Diversity and self-expression are fundamental to our organization. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everyone has a voice. We value respect and empathy, and we believe that a diverse and inclusive workplace makes us a more relevant and equitable company. We welcome people from all backgrounds, ethnicities, and cultures. Highland Management Group, Inc. is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, gender identity or expression, or any other legally protected class. We believe in celebrating differences and embracing everyone fully. This includes employees, residents, job applicants and outside vendors.

Benefits And Perks:

Health Insurance
Health Savings Account (HSA)
401(k) Plan with employer match
Life Insurance
Dental Insurance
Short-Term Disability Insurance
Employee Rent Discount
Employee Assistance Program (EAP)
Paid Holidays
Paid Time Off (PTO)
Free use of amenity spaces at any Highland property! (Party rooms, swimming pools, fitness centers, dog parks and more!)

Job Summary

The Leasing Consultant provides leadership, work direction and support to onsite part-time Leasing Consultants. In partnership with the Property Manager and Assistant Property Manager, this position sets strategic direction for the leasing team to achieve company goals. The Leasing Consultant is involved in areas such as collections, resident relations, maintenance, and compliance with company safety program and all laws and company policies.

Essential Job Duties


Understand and strive for all community leasing goals with professionalism
Ability to lease apartments that best suit the prospect's desired needs
Daily monitoring of curb appeal, vacant units, and tour path each morning to ensure that everything is orderly and prepared to exceed all expectations for prospects on tours, as well as the overall apartment community
Follow-up with prospects through email and phone responses to schedule tours and ensure a positive customer experience
Meet with new prospects and provide expert information on apartment homes in a kind and helpful manner to meet occupancy needs
Process applications and gather the proper rental verification that supports the application approval process and prepare all move-in documents
Conduct move-in walk-throughs and ensure all move-in requirements are met
Provide excellent customer service while maintaining courtesy, respect, and sensitivity for resident service
Must be knowledgeable and adhere to Fair Housing Guidelines


Perform regular market research activity to understand what the competition is doing
Collect rental information data as requested by Management

Resident Retention

Assist in planning resident functions. Attend & participate as needed
Receive all phone calls and in-person visits. Manager, Listen to resident requests, concerns, and comments
Quickly delegate maintenance work orders and follow-up as needed


Education and Experience:

High school diploma or GED required
Minimum of 1-2 years in Property Management or equivalent experience
Demonstrated leasing experience, one year minimum
Knowledge of Microsoft Office, including Word, Excel, and Outlook

Skills and Abilities:

Ability to use tact, diplomacy and a courteous manner when dealing with co-workers and the public
Excellent decision-making, problem solving, and time management skills
Ability to manage, coach and lead teams
Strong attention to detail
Ability to work collaboratively in a team environment
Comprehension of Federal Fair Housing laws and any applicable local housing provisions

Keywords: Highland Management Group, Inc., Minnetonka , Full-Time Leasing Agent: Westside Village Apartments, Sales , Minnetonka, Minnesota

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