Front Desk Agent - Minnetonka Marriott SW
Company: Sage Hospitality Group
Location: Minnetonka
Posted on: January 27, 2023
|
|
Job Description:
Why us? Experience a re-energized hotel near Minneapolis
offering an ideal location, nestled amongst walking paths and
perfect for outdoor events, yet close to highways and attractions.
The Minneapolis Marriott Southwest, a premier hotel in Minnetonka,
MN, provides a haven for relaxing and socializing with an open
lobby and our restaurant, Blue Birch, a perfect spot to eat, drink
and gather. Sage Hospitality is set to hire a part time Front Desk
Agent for the Minneapolis Marriott Southwest. You will contain a
creative spirit that makes this Marriott come to life, all the
while precisely managing the operation keeping the hotel
profitable. 1. List of Perks and Benefits Unique to Your
Location(The Perks) Marriott Discounts worldwide, Sage Hotel &
Restaurant Discounts across the US Medical, Vision, & Dental
Insurance, 401k Free Parking and easy access to public transit
Discounted employee meals 2. Share Sage Values & Culture: At Sage
we create a culture of belonging. Our team members serve with
creativity, and passion. Sage associates execute unforgettable
experiences and take pride in our communities. We set new standards
in hospitality. Job Overview Responds in a professional and
courteous manner to arriving, departing and in-house guests by
providing accurate and timely information and services. Responds to
telephone and in-person inquiries regarding reservations, hotel
information and guest concerns. Responsibilities Greets and
completes established check-in procedures for arriving guests on a
daily basis, using both manual and computerized methods, in order
to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell. Regularly
calculates and/or posts monies, receipts, guest accounts and other
forms of credit using accurate, proper cash handling methods and
established procedures in order to present the customer with timely
and precise hotel charges upon check-out and maintain accurate
hotel records. Courteously answers inquiries and accepts
reservations, both in person and by telephone, by accurately
communicating hotel rates and information and by using suggestive
selling techniques to sell room nights, increase occupancy and
revenue. Maintains good customer relations by keeping abreast of
all in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone. Operates the PBX equipment by accepting incoming calls,
assisting outgoing calls, scheduling and setting wake-up calls and
paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete
responsibility for personal bank as specified by hotel bank
agreement policy. Maintains a friendly, cheerful and courteous
demeanor at all times. Qualifications Education/Formal Training
High School diploma or equivalent Experience None required
Knowledge/Skills Must have high school graduate level mathematical
aptitude, know standard cash handling procedures and knowledge of
computerized cash register systems. Must have past experience in
dealing directly with the public and acquired general knowledge of
basic customer service skills. Must be fluent in oral and written
English. Must be able to use tact and understanding when dealing
with a variety of customer service problems, including stressful
and highly emotional situations. Must be highly organized and able
to pay attention to minute written and verbal details, particularly
when performing multiple tasks. Physical Demands The physical
demands described here are representative of those that must be met
by an associate to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer
screen. Must be able to operate computer, calculator and telephone
keyboards, for cash handling and paperwork processing. Must be able
to understand and follow verbal/written instructions, work on more
than one task at a time, and be able to communicate both verbally
and in writing. 90% of shift is standing, Bending/kneeling -
repeated bending and kneeling required while filing. Mobility -
must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and
office items up to 25 lbs. Environment Prolonged standing at
indoor, thermostatically climate-controlled work station under
florescent lighting. Work inside 95% ID: _2021-2463_ Position Type:
_Regular Part-Time_ Property : _Minneapolis Marriott_ Outlet: _Not
Applicable_ Category: _Front Desk & Guest Services_ _Address_ :
_5801 Opus Pkwy_ _City_ : _Minnetonka_ _State_ : _Minnesota_ EOE
Protected Veterans/Disability
Keywords: Sage Hospitality Group, Minnetonka , Front Desk Agent - Minnetonka Marriott SW, Sales , Minnetonka, Minnesota
Click
here to apply!
|