Player Development Manager

Company: Treasure Island Resort & Casino
Location: Hastings
Posted on: January 6, 2026

Job Description:

Treasure Island Resort & Casino is seeking a dynamic Player Development Manager to join our management team. In this pivotal role, you will be responsible for cultivating relationships with premium players and enhancing their overall experience at our destination resort. This position demands an innovative leader who can strategically manage and grow our customer loyalty programs while ensuring top-tier entertainment and gaming satisfaction for our guests. Develop and maintain relationships with high-value clients to ensure a personalized guest experience that aligns with our luxury brand standards. Strategize and execute player development programs that attract and retain premium players. Analyze customer data to identify trends and potential opportunities for business growth. Work collaboratively with marketing, hospitality, and sales teams to integrate promotions and events that maximize customer attendance and satisfaction. Prepare detailed reports on player behavior and program success, adjusting strategies as necessary to meet financial targets. Train and supervise a team of player development staff to ensure they provide excellent service and adhere to regulatory and company standards. Strong leadership and team management skills Excellent interpersonal and communication abilities Proficient in customer relationship management (CRM) software Ability to analyze data and prepare strategic reports Experienced in conflict resolution and customer service excellence Certified Hospitality Department Trainer (CHDT) preferred Any relevant gaming industry certifications

Keywords: Treasure Island Resort & Casino, Minnetonka , Player Development Manager, Sales , Hastings, Minnesota